Account & Data Deletion
You can delete your Do What account and associated data using either of the methods below.
Your account and personal data will be deleted immediately. Some data may take up to 30 days to be fully purged from our backup systems.
If you are unable to access the app, you can request account deletion by emailing support@dowhat.family with the subject line "Account Deletion Request".
When your account is deleted, the following personal data is permanently removed:
| Data Type | Status | Details |
|---|---|---|
| Account credentials | Deleted | Email, password, and authentication tokens |
| Profile information | Deleted | Display name and profile photo |
| Personal notes | Deleted | All private notes and their contents |
| Security settings | Deleted | Two-factor authentication enrollment and trusted device records |
| Location data | Deleted | Saved locations, geofence reminders, and location preferences |
| Device data | Deleted | Push notification tokens, device trust records, and the app's local database |
| Trash items | Deleted | All items in your personal trash |
| Family membership | Deleted | You are removed from your family group |
| Family to-do items you created | Deleted | To-dos you added to a shared family list are removed from that family |
| Family shopping items and lists you created | Deleted | Includes shopping lists, items, and saved favorites you added |
| Family notes you created | Deleted | Notes you shared with your family are removed from that family |
| Milestones you created | Deleted | Includes milestones in your family's trash |
| Content reports you filed | Deleted | Reports you sent about other people's content or conduct |
| Blocks you placed | Deleted | Removed so the other person's conversation is not left permanently closed |
Deleting your account removes the to-dos, shopping items, notes, and milestones you created from your family — even though other members could see and use them. This cannot be undone, and those items are not moved to your family's trash. If your family relies on content you added, consider asking another member to re-create or copy it before you delete your account.
A small amount of shared content is kept, so that ongoing family conversations remain readable for the members who are still using them:
| Data Type | Status | Reason |
|---|---|---|
| Chat messages you sent | Retained | Removing one side of a conversation would make it unreadable for everyone else |
| Photos, documents, and other files you uploaded | Retained | Shared with your family, including files attached to chat messages |
| Reports other people filed about you | Anonymised | Your ID, your name and the reported content are removed. Only the record that a complaint was received and how it was resolved remains, so we can show we acted on it. These records are deleted 90 days after they were resolved. |
If you also want your chat messages and uploaded files removed, mention this in your email to support@dowhat.family and we will process a full content deletion on your behalf. Everything else listed above is deleted automatically — you do not need to request it.
Consider these steps before deleting your account:
If you have any questions about account deletion or your data, please contact us:
Email: support@dowhat.family
Website: https://dowhat.family
See our Privacy Policy for full details on how we handle your data.